Services

1) Case Management & Technical Solutions

We work with your team to implement custom transformative case management systems and IT solutions. These solutions enable you to track cases longitudinally, improve service quality, and achieve better outcomes.

What You'll Achieve:

• Complete case histories accessible in real-time
• Improved service delivery quality and consistency
• Reduced operational costs through streamlined workflows
• Better decision-making based on comprehensive data
• Systems you can maintain yourselves without coding

Example Applications:

• Case Management Systems - Track patients, clients, or cases over time with complete history
• Mobile Workforce Assistants - Put knowledge at your team's fingertips
• Accountability and Feedback Systems - Manage complaints and feedback through resolution

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2) Training on Tools for Monitoring, Evaluation and Learning

Online or on-site training in the use of Mobile Data Collection tools in your organisation. The outcome of the training is that your staff have the skills to create forms, manage the data collection process and analyse the results.

What You'll Achieve:

• Self-sufficient team capable of creating and managing forms
• Ability to analyze data and generate insights
• Skills to implement case management and advanced features
• Confidence to maintain and evolve your systems

Topics Include:

• Survey Creation
• Quality Management
• Administration of a Survey
• Analysis
• GIS
• Guidance
• Case Management

3) IT Support & Hosting

We provide comprehensive IT server support for your mobile data collection and case management systems. You only need to purchase phones/tablets and get them an Internet connection - we handle the rest.

What You'll Achieve:

• Reliable, secure hosting without infrastructure management
• Peace of mind with automated backups and disaster recovery
• Fast problem resolution and ongoing support
• Always up-to-date applications

Included Services:

• Hosting of a server
• Backup and restore
• Disaster Recovery
• Problem Resolution
• Application Support (updates to the application)
• A help desk to answer questions and respond to issues

4) Identify Opportunities for Digitalisation

An in-depth review of your operational processes focusing on where data is collected and where it is used. We identify opportunities to digitize workflows and improve outcomes.

What You'll Achieve:

• Clear roadmap for digital transformation
• Identification of high-impact digitization opportunities
• Recommendations for improved data collection and usage
• Security and privacy best practices

Recommendations Cover:

• Additional processes that can be digitised
• Additional data that can be collected
• More effective data collection and presentation techniques
• Opportunities to use collected data to improve decision making and learning
• Security and privacy