Transform your service delivery with powerful case management solutions
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"Above all things, it is this support that I appreciate the most from Neil — the instant support and assurance that he would know the answer (or that if he didn’t know the answer, he would get back to you within a couple of hours). An additional factor is that we had linked SMAP to PowerBi in order to provide semi-real time visualization of the data analysis. Even in this step, Neil also helped us in figuring out how the connections worked when we came across kinks. Our eMonitoring system, MEQA as we call it, is now in such a state that we feel confident to roll-out the system to other National Offices as well."
Our core expertise lies in implementing powerful case management systems that help your organization track, manage, and improve outcomes for the people and communities you serve.
Whether you're managing education and training, patient care, accountability systems, environmental programs, social services or delivering projects, our case management solutions enable your team to:
Smap Consulting helps not-for-profit, governments and development organisations dramatically increase the effectiveness of their service delivery while reducing costs. We do this by implementing case management systems and technical solutions that allow your delivery teams to make informed decisions and more appropriate interventions in real-time based on comprehensive data.
Too often the implementation of the "Resolution" and "Learning" aspects of MERL are slow, costly and applied only partially in an organisation. This is particularly challenging where there is high turnover of staff or supervision is difficult due to remote work locations.
Our case management solutions address this by (1) implementing "Workforce Assistants" to put the knowledge gained from M&E at the fingertips of all workers in your organisation; (2) applying learning to the coordination of actions in a program of work using "Case Management" and (3) collecting substantially more data than M&E alone by instrumenting operational activities leading to more learning and better outcomes.
We use GIS, Mobile Data Collection, Artificial Intelligence and Cloud solutions to create transformative solutions for our customers.
the technology used should not constrain an organisation's flexibility to innovate and scale up a solution to increase its impact. Hence we use open source and our own technology that is available without any fees or licensing constraints.
Let's discuss how we can help you improve service delivery, reduce costs, and achieve better outcomes for the communities you serve.
